Shipping policy

SHIPPING POLICY

Last updated: 9/28/26

PROCESSING TIME

Every order is made to order. Production begins when we receive your photos, not when you place your order, so the clock starts at upload.

Production takes approximately 14 days. Shipping time is on top of that.

We email you an upload link right after checkout. If you don't upload, we can't start.

WHERE WE SHIP

We currently ship within the United States only.

HOW WE SHIP

Orders are sent by USPS. Shipping cost is calculated at checkout based on your address.

Delivery usually takes 2 to 5 business days after your order ships, depending on how far it's going. This is USPS's estimate, not a guarantee, and it can run longer during holidays or bad weather.

TRACKING

You'll get a shipping confirmation email with tracking as soon as your order goes out. Tracking can take up to 24 hours to start updating.

ADDRESSES

Please double-check your shipping address at checkout. We're not able to reroute an order once it's shipped, and we can't replace orders sent to an address that was entered incorrectly.

If you spot a mistake before your order ships, email us straight away at Rfierstos@outlook.com and we'll fix it if we can.

DELAYS, DAMAGE AND LOST PACKAGES

Once your order is with USPS, delivery is out of our hands. But we'll still make it right:

If your print arrives damaged, send us a photo of the damage and the packaging within 14 days of delivery and we'll reprint and reship at no cost.

If tracking shows delivered but you don't have it, check with your household and neighbours first, then contact us. If it doesn't turn up, we'll reprint and reship.

If tracking hasn't moved for 10 business days, get in touch and we'll sort it out.

UNDELIVERABLE PACKAGES

If a package comes back to us as undeliverable, we'll contact you to arrange reshipment. You'll need to cover the cost of reshipping if it came back due to an incorrect address.

QUESTIONS

Email Rfierstos@outlook.com with your order number.